Why these reviews matter
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Frequently Asked Questions
Yes. Every review here is tied to a real Rhizofunga order through Judge.me, which verifies each customer's email matches a Shopify order before publishing. We don't accept anonymous reviews, paid reviews, or reviews from non-customers.
No. All reviews are published regardless of rating. If a customer had a bad experience, that's information other growers deserve to see — and information we use to fix what's broken. The only reviews we hide are spam, duplicates, or content that violates our publishing policy (off-topic, abusive, or revealing personal information).
Yes. Customers who haven't yet reviewed will get a follow-up email automatically. If you don't see one in your inbox, check spam, or reply to any past order email and we'll send you a fresh review link.
Email us first — most issues are usually fixable with a replacement or a refund. Reviews are for the public record; customer service is for solving the problem. We'll do both, but the order matters.
Verified reviewers get a one-time 10% off code (REVIEW10) sent automatically after submission. The discount applies regardless of rating — five stars or one, you get it for being honest.